Refund policy

Non-Returnable Items

At BrandVilla17, we strive to provide quality fashion products and a satisfying shopping experience. Certain items may not be eligible for return or exchange due to hygiene, product condition, or other applicable restrictions.

The following items may not be eligible for return or exchange:

* Used or Worn Products: Clothing, footwear, or accessories that have been worn, washed, altered, or used beyond reasonable inspection.

* Products Without Original Packaging: Items returned without their original packaging, tags, labels, or accessories, where applicable.

* Damaged Products: Products damaged after delivery due to improper use, mishandling, or negligence by the customer.

* Hygiene-Sensitive Items: Certain personal-use accessories may be non-returnable for hygiene reasons, where applicable and permitted by law.

* Final Sale Items: Products explicitly marked as non-returnable or final sale at the time of purchase, where permitted by applicable law.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact our customer support team within 48 hours of delivery with your order details, clear product photographs, and an unboxing video, if available. Our team will review the request and assist with an eligible return, replacement, or refund in accordance with our policy.

All return requests are subject to verification and applicable consumer protection laws.